Technical Support Specialist

Job overview

The Technical Support Specialist role is hybrid in Austin, TX. The stated salary range is $48,000–$62,000 per year. The role supports Crestfield Talent’s customer-facing technical service operations. The specialist helps customers resolve technical challenges by answering inquiries, troubleshooting common software, account, and connectivity issues, and guiding users through setup and support steps. Accurate ticket documentation, timely follow-up, and escalation of complex issues help maintain effective service and improve support processes.

What you'll do

• Respond to technical inquiries by phone, email, and chat
• troubleshoot software, account, and connectivity issues
• assist with product setup and configuration
• document requests and resolutions in ticketing systems
• escalate complex issues
• monitor open tickets and follow up
• guide customers through troubleshooting
• collaborate with internal teams and maintain accurate customer interaction records.

What we're looking for

Skills & competencies

technical support specialist

austin tx

crestfield talent

hybrid

help desk

troubleshooting

software support

customer support

ticketing systems

crm software

$48k–$62k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development and career advancement opportunities.

Why this role

Hybrid work arrangement and opportunities for professional development and career advancement.

About the employer

Crestfield Talent is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.