Help Desk Level 2 IT Support Specialist

Job overview

The Help Desk Level 2 IT Support Specialist role is onsite in Foxborough, Massachusetts. The annual salary is $70,000–$85,000. Polaris Healthcare supports healthcare services, and this role provides technical assistance to its employees and affiliated providers. The specialist troubleshoots user and systems issues across Windows, Microsoft 365, and network services, helping maintain reliable technology support for healthcare operations. The role also performs systems administration and remote-management tasks as needed.

What you'll do

• Provide Level 2 support by phone, email, and in person
• troubleshoot Windows 10 and 11, Windows Server, and Microsoft 365 issues
• manage Active Directory and Group Policy
• troubleshoot DHCP, DNS, file, and print services
• use TCP/IP networking and remote-management tools
• support RDP and Citrix as applicable.

What we're looking for

Skills & competencies

help desk

level 2 it support

foxborough ma

polaris healthcare

$70k–$85k/year

windows 10

windows 11

windows server

microsoft 365

active directory

network troubleshooting

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• voluntary disability and life insurance options
• fitness and wellness program
• paid holidays and paid time off
• flexible work hours
• community volunteer opportunities.

Why this role

Requires 3+ years of help desk or IT support experience; RDP and Citrix experience is a plus.

About the employer

Polaris Healthcare is hiring for this role. Industry: Home Health Care Services. Sector: 62.