Automotive Dealership Service Manager

Job overview

The Automotive Dealership Service Manager role is onsite in Westfield, MA. Compensation is $65,000–$95,000 per year. The position leads daily operations in the dealership service department.

What you'll do

• Manage service department operations and oversee service advisors, technicians, and support staff
• monitor repair orders, scheduling, and workflow
• address customer concerns
• coach and train team members
• track customer satisfaction, labor sales, productivity, and profitability
• ensure compliance with dealership and manufacturer standards
• coordinate with parts, sales, warranty, and administrative teams
• review estimates and warranty documentation
• identify process improvements.

What we're looking for

Skills & competencies

automotive service manager

westfield ma

$65k–$95k/year

dealership service

team leadership

customer satisfaction

repair orders

service advisors

technician oversight

bertera dodge chrysler jeep

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions a competitive compensation package, a supportive workplace, and potential career growth
• specific benefits are not listed.

Why this role

The posting requires a high school diploma or equivalent and notes additional education or manufacturer training as a plus.

About the employer

Bertera Dodge Chrysler Jeep Inc. is hiring for this role. Industry: New Car Dealers. Sector: 44.