Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Irving, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to lead and empower customer service teams to deliver exceptional experiences. The manager is responsible for training team leads, overseeing daily operations, identifying process improvements, and resolving escalated customer issues to maintain high service standards.

What you'll do

• Train Team Leads to build a high-performing, positive team environment.
• Manage daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

irving tx

uline

customer service

management

$85k-$100k

no on-call

drug-free workplace

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, bonus programs, paid holidays, PTO, and tuition assistance.

Why this role

45+ years of company success, air-conditioned facilities, fitness center, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.