Technical Customer Success Manager

Job overview

The Technical Customer Success Manager role is onsite in Hudson, MA, with an annual salary range of $120,000–$140,000. The role reports to the Manager of Customer Support at InflexionPoint, an industrial systems integrator serving process control, manufacturing intelligence, cybersecurity, and industrial networking needs. The role owns assigned managed-services customer relationships while coordinating technical support, incident response, root-cause follow-up, and service planning. It helps ensure customer commitments and business outcomes are met and supports reliable, well-documented service delivery.

What you'll do

• Own assigned customer relationships and serve as the primary contact
• conduct business and service reviews
• coordinate technical support, incident triage, escalation, and resolution
• facilitate root-cause analysis and track corrective actions
• maintain technical documentation and support operations plans
• monitor system performance and recommend improvements
• coordinate resources
• support renewals and identify account expansion opportunities
• deliver customer reports
• onboard new managed-services customers.

What we're looking for

Skills & competencies

technical customer success manager

hudson ma

inflexionpoint

industrial control systems

plcs

dcs

scada

managed services

customer accounts

root-cause analysis

30% travel

$120k–$140k

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health benefits, 401(k) with employer match, performance-based advancement, and other incentives.

Why this role

Requires a bachelor’s or master’s degree in electrical engineering, control systems engineering, or a related field; 7+ years of relevant experience; and experience with industrial control systems such as PLCs, DCS, and SCADA. Travel to customer sites is approximately 30%.

About the employer

Inflexionpoint is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.