Front Desk & Enrollment Agent

Job overview

The Front Desk & Enrollment Agent role is onsite in Milwaukee, WI. Compensation is $20.00 per hour. The position supports WRTP|BIG STEP programs and provides enrollment services for TSA PreCheck, TWIC, and HAZMAT. The role exists to welcome and assist visitors and participants while supporting intake, enrollment, and office operations. It also processes biometric enrollment information in accordance with program, security, confidentiality, and customer-service requirements.

What you'll do

• Welcome visitors, participants, partners, vendors, and callers
• answer and direct calls
• provide program information, intake assistance, referrals, and appointment scheduling
• enter and maintain participant records
• support orientations, recruitment activities, and events
• maintain the reception area
• and provide enrollment services for TSA PreCheck, TWIC, and HAZMAT. Capture fingerprints and biometric data, verify identities, scan documents, and troubleshoot fingerprinting equipment as needed.

What we're looking for

Skills & competencies

front desk

enrollment agent

milwaukee wi

wrtp

big step

tsa precheck

twic

hazmat

participant intake

fingerprinting

biometric data

$20.00 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer pays 85% of health plan premium
• dental, vision, life, accidental death and dismemberment, and short- and long-term disability insurance are employer-paid. 10 vacation days after 90 days, 9 personal days annually, 14 paid holidays, and 10% of gross monthly salary contributed to retirement accounts.

Why this role

Required high school diploma or equivalent, Microsoft Office proficiency, and successful security screening; must be a U.S. citizen without dual citizenship. Monthly ongoing online training is required.

About the employer

WRTP|BIG STEP is hiring for this role. Industry: Educational Support Services. Sector: 61.