Customer Experience Associate I

Job overview

The Customer Experience Associate I is an onsite role based in Hamilton Square, NJ, offering a compensation of $17.50/hr. This position supports Conduent's mission-critical services for government and corporate clients by serving as the primary point of contact for customers. This role exists to provide exceptional service by managing high-volume inbound calls, accessing account information, and assisting with transaction inquiries. The associate contributes to team goals by maintaining accurate records, navigating complex systems, and ensuring compliance with program policies.

What you'll do

• Manage high-volume inbound calls
• access cardholder accounts for payment and benefit information
• assist with transaction and account status inquiries
• process transactions via web-based applications
• maintain knowledge of client programs and policies
• communicate empathetically while ensuring confidentiality
• support team operations during peak periods.

What we're looking for

Skills & competencies

full-time

day shift

customer service

call center

hightstown nj

hamilton square nj

onsite

$17.50/hr

no on-call

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, dental, vision, life and disability insurance, retirement savings plan, paid holidays, paid time off.

Why this role

Paid training, incentive plan up to $350/month, career growth opportunities, comprehensive benefits.

About the employer

Conduent State & Local Solutions, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.