Guest Service Associate

Job overview

The Guest Service Associate role is onsite in Savannah, GA. Compensation is not specified. The position supports the hotel’s Front Office department and guest experience. The associate handles front desk, reservation, telephone, and guest-service duties, including check-in and check-out, transactions, guest requests, and complaint resolution. The role also helps maintain public areas and supports hotel revenue, operating standards, and guest satisfaction.

What you'll do

• Handle front desk, reservations, guest services, and telephone duties
• check guests in and out
• process cash and credit transactions
• manage bookings, cancellations, and modifications
• respond to guest requests and complaints
• provide local information
• maintain lobby and public areas, including the breakfast area
• follow front-office procedures and communicate shift activity to management.

What we're looking for

Skills & competencies

guest service associate

savannah ga

avid hotel savannah

front desk

hotel guest services

reservations

check-in and check-out

guest relations

customer service

flexible shifts

revenue support

Work arrangement

• Weekend coverage required

Why this role

Front Office department role; flexible hours and shifts may include nights, weekends, and holidays.

About the employer

Avid Hotel Savannah is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.