AV / IT Support Engineer — Helpdesk

Job overview

Compensation is $36–$38 per year. The AV / IT Support Engineer — Helpdesk role is onsite in San Francisco, CA, with support provided onsite and remotely across the company’s offices. as a guaranteed salary; the posting lists a general pay range of $36.06–$38.46 USD without a pay period. EOS IT Solutions provides technology, logistics, collaboration, and business IT support services. The engineer provides hands-on technical and audiovisual support to users and meeting spaces. By resolving requests, maintaining devices and core tools, and supporting meetings and events, the role helps employees work effectively across distributed teams.

What you'll do

• Provide hardware, software, and account-access support through Slack, walk-ups, and ServiceNow
• support hybrid meeting environments
• manage and troubleshoot Windows, Mac, mobile devices, and site equipment
• manage the ticket queue and service-level agreements
• handle device provisioning, deployment, offboarding, and e-waste
• assist with onboarding and offboarding
• support Okta, Google Workspace, and Slack
• maintain asset records and stock levels
• troubleshoot and set up audiovisual equipment
• document runbooks and standard operating procedures.

What we're looking for

Skills & competencies

av / it support engineer

helpdesk

it support

audiovisual support

san francisco ca

eos

full-time

windows

macos

google workspace

servicenow

hybrid meeting support

device lifecycle

Work arrangement

• Weekend coverage required

Why this role

Requires 3+ years in IT support, enterprise Windows and macOS troubleshooting, Google Workspace administration, networking fundamentals, and customer-service skills. Audiovisual, ITIL, CompTIA A+, and ServiceNow experience are listed as desirable.

About the employer

EOS is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.