Patient Experience Manager

Job overview

The Patient Experience Manager role is onsite in Los Angeles, CA. Compensation is $95,000–$128,000 per year. The role supports service performance and patient experience at Hollywood Presbyterian Medical Center. The manager develops and monitors service programs, analyzes patient feedback, and works with clinical and administrative leaders to improve service and patient satisfaction. The role also oversees complaint resolution, staff education, performance measures, and compliance with applicable patient-satisfaction requirements.

What you'll do

• Develop and implement service and patient-satisfaction improvement initiatives
• analyze service barriers and trends
• establish service targets and performance metrics
• coach leaders and staff and develop training materials
• lead interdisciplinary meetings
• supervise resolution of patient complaints
• collect and analyze patient feedback and survey data
• advise clinical staff on patient needs and policy
• maintain required records and compliance.

What we're looking for

Skills & competencies

patient experience manager

patient satisfaction

hospital operations

service improvement

hcahps

patient feedback

los angeles ca

hollywood presbyterian

day shift

$95k–$128k

Work arrangement

• Weekend coverage required

Why this role

Full-time exempt position; day shift; 8-hour days and 40 hours per week.

About the employer

Hollywood Presbyterian is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.