Customer Service Team Lead
Compensation
$80k – $104k /yr
Employment type
Full-time
Work setting
On-site
Location
Mountlake Terrace, WA
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead is an onsite role based in Mountlake Terrace, WA, with an annual salary range of $80,200 to $103,700. This position supports Premera Blue Cross's mission to improve healthcare by guiding a team that directly supports member and customer experiences. This role oversees workload and performance, ensuring service is timely, accurate, and compassionate. The Team Lead manages staff, implements process improvements, and serves as an escalation point for complex issues, fostering a culture of collaboration and continuous development.
What we're looking for
- Skills & competencies
- full-timeday shiftmountlake terrace wapremera blue crosscustomer serviceteam leadhealthcareoperations managementleadershiponsiteno weekendsno on-call$80k-$103k
- Work arrangement
- Weekend coverage required
Benefits & perks
- $80,200 - $103,700, Medical, vision, dental, 401K match, pension plan, wellness incentives, tuition assistance
About the employer
Premera Blue Cross is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-1011.00
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Listing ID: 9210efb0-a5b7-4cb6-9d68-23cd742d353b