Client Services Coordinator

Job overview

The Client Services Coordinator role is hybrid in New York City, NY, with the listing specifying Lower Manhattan. The stated salary is $62,730–$73,604 per year. The Office of the Appellate Defender provides appellate representation and client-centered, trauma-informed advocacy. The coordinator supports clients with needs beyond legal representation, including parole advocacy, conditions of confinement, and reentry. The role gathers records, prepares advocacy materials, communicates with clients and external providers, schedules calls and visits, and maintains case and parole-related records.

What you'll do

• Collect background records and support letters
• interview clients
• draft parole advocacy letters and packets
• prepare clients for parole hearings
• maintain parole-eligible client databases
• respond to clients and family members
• work with clients and prisons on confinement issues
• schedule advocacy calls and visits
• organize and conduct prison visits
• maintain case database entries
• correspond with court and prison staff
• assist with reception and mail coverage as needed.

What we're looking for

Skills & competencies

client services coordinator

office of the appellate defender

new york city ny

hybrid

full-time position

parole advocacy

client services

reentry support

trauma-informed practice

public defense

$62,730–$73,604 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation time and 14 paid holidays, including Summer Fridays
• 401(k) with a 3.5% employer contribution
• personal, bereavement, and sick days from the first day
• health, dental, vision, and life benefits
• flexible spending and health reimbursement accounts.

Why this role

The posting describes a hybrid arrangement and encourages social workers and justice-impacted individuals to apply; equivalent combinations of knowledge, skills, education, and experience may be considered.

About the employer

Office Of The Appellate Defender is hiring for this role. Industry: Legal Counsel and Prosecution. Sector: 92.