Customer Care Associate

Job overview

The Customer Care Associate role is onsite in Houston, TX. Compensation is not specified. Sharps Medical Waste Services provides medical waste services and customer support to local hospitals and healthcare professionals. The associate serves as a primary customer contact, resolving inquiries and issues, supporting orders, maintaining customer records, and sharing feedback with internal teams to strengthen customer satisfaction and retention.

What you'll do

• Respond to customer inquiries by phone, email, chat, or other channels
• explain products, services, and policies
• investigate and resolve concerns
• assist with orders
• update CRM records
• communicate customer feedback
• provide product-use and troubleshooting guidance
• collaborate with internal teams
• follow service and quality standards.

What we're looking for

Skills & competencies

customer care associate

houston tx

sharps medical waste services

customer support

medical waste services

phone support

email support

chat support

order assistance

crm

customer retention

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma and successful completion of pre-employment background and drug screenings.

About the employer

Sharps Medical Waste Services is hiring for this role. Industry: Hazardous Waste Collection. Sector: 56.