Switchboard Operator

Job overview

Switchboard Operator is an onsite, full-time role supporting 24/7 communication operations at the James J. Peters VA Medical Center in the Bronx, NY. Compensation is not specified. Innovation At Work, Inc. supports hospital communications, including emergency notifications and overhead paging. The operator manages high-volume incoming calls, routes communications accurately, and supports urgent and routine requests. The role helps maintain timely communication among patients, visitors, staff, and hospital departments while protecting confidential information.

What you'll do

• Operate a multi-line telephone switchboard
• answer and route calls
• initiate overhead paging and emergency code communications
• maintain call and message logs
• assist patients, visitors, and staff
• respond to urgent and routine requests
• deliver messages accurately
• maintain confidentiality under HIPAA and Privacy Act requirements.

What we're looking for

Skills & competencies

switchboard operator

hospital communications

full-time

bronx ny

innovation at work

24/7 coverage

incoming calls

call routing

overhead paging

emergency communications

hipaa

rotating shifts

Work arrangement

• Weekend coverage required

Why this role

The posting requires flexibility for assigned shifts, including weekends, holidays, and rotating shifts, to provide 24/7 coverage.

About the employer

116508 Innovation At Work is hiring for this role. Industry: All Other Business Support Services. Sector: 56.