Retail Operations Lead

Job overview

PetSmart is seeking a Retail Operations Lead in Jacksonville, FL. This is an onsite position with no specified salary. PetSmart is a leading pet retailer dedicated to making a difference in the lives of pets and their families. The Retail Operations Lead is responsible for driving operational excellence in the store, focusing on merchandising, inventory management, pet care, and team leadership to ensure a positive customer and pet experience.

What you'll do

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Completes monthly live cycle counts, addresses discrepancies. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets. Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store. Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store
• transport to the vet as needed. Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

What we're looking for

Education

High School Diploma or GED

Experience

2+ years of retail supervisory experience in a customer-focused environment.

Skills & competencies

retail

operations lead

petsmart

jacksonville fl

full-time

onsite

merchandising

inventory management

pet care

leadership

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: New Single-Family Housing Construction (except For-Sale Builders). Sector: 23.