Cloud Service Technical Support Manager

Job overview

The Cloud Service Technical Support Manager role is onsite in Pleasanton, CA. Compensation is $85,000–$95,000 per year. DeltaTrak provides cold-chain management solutions, including real-time monitoring, cloud applications, and analytics for temperature-sensitive supply chains. The manager leads cloud services and customer technical support, overseeing platform operations, onboarding, training, troubleshooting, and reporting. The role coordinates with operations, quality, and engineering teams to provide a consistent customer experience and support reliable, compliant service delivery.

What you'll do

• Lead and develop cloud services and customer technical support teams
• define responsibilities and escalation paths
• serve as the primary escalation point for cloud, managed service, integration, and connectivity issues
• oversee platform availability, configuration, monitoring, and service delivery
• lead customer onboarding and training
• perform advanced diagnostics using logs, metrics, and database queries
• oversee first-line support and escalation to engineering
• maintain quality-system compliance
• manage SIM status, usage, and reporting
• maintain service tools, documentation, workflows, and performance measures.

What we're looking for

Skills & competencies

technical support manager

cloud services

pleasanton ca

deltatrak

customer support

saas operations

cloud platform

customer onboarding

technical troubleshooting

iso 9001

gmp

$85k–$95k/year

Work arrangement

• Weekend coverage required

About the employer

DeltaTRAK Inc is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.