Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Wake Forest, NC. The posting states a base salary of $35,000–$45,000 per year and expected first-year commissions averaging $2,500–$5,000. Ted Wilder State Farm is a local insurance agency focused on personalized client service.

What you'll do

• Assist customers with policy inquiries, updates, and claim submissions
• maintain records of policy changes, renewals, and coverage options
• gather information and guide clients through claims
• communicate by phone, email, and in person
• build client relationships
• and collaborate with colleagues to provide service.

What we're looking for

Skills & competencies

insurance customer service representative

full-time

wake forest nc

ted wilder state farm

policy inquiries

policy updates

claims support

client retention

nc insurance license not required

monday–friday

weekends off

$35k–$45k base

$2,500–$5,000 first-year commissions

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, hands-on training, career growth opportunities, paid continuing education, evenings and weekends off, and major holidays off.

Why this role

An active North Carolina insurance license is a bonus but not required, and previous sales experience is not required. The posting lists paid time off, hands-on training, a Monday–Friday schedule, evenings and weekends off, paid continuing education, and career growth opportunities.

About the employer

Ted Wilder State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.