First Impression Representative

Job overview

The First Impression Representative role is onsite in Cleveland, OH. Compensation is $17–$21 per hour. Trades Holding Company is the region’s largest Mr. Rooter franchisee, with nearly 400 employees across Ohio, Kentucky, and Indiana. The role supports customer service by handling inbound and outbound calls, identifying customer needs, resolving problems, and documenting interactions. It helps connect customers with needed services while contributing to a positive service experience.

What you'll do

• Handle inbound and outbound calls professionally.
• Identify customer needs, solve problems, and upsell when appropriate.
• Document interactions in CRM systems.
• Provide fast, friendly, and effective service.

What we're looking for

Skills & competencies

first impression representative

cleveland oh

trades holding

customer service

call center

inbound calls

outbound calls

crm documentation

problem solving

evenings and weekends

$17–$21/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• weekly bonus potential
• medical, dental, vision, and life insurance
• 401(k) with 4% match
• paid time off.

Why this role

Customer service or call center experience is preferred. Evening and weekend availability is required.

About the employer

Trades Holding is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.