Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Suitland, MD. Compensation is described as hourly pay, but no numeric amount is specified. The position supports James Brown, a State Farm independent contractor agent. The representative builds customer relationships and provides accurate, timely assistance with insurance inquiries, policy changes, claims, and billing. The role also educates customers about insurance options through needs-based conversations, supporting customer service and agency growth.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• use a customer-focused, needs-based process to explain insurance options
• maintain accurate and timely work and contribute to agency success.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

state farm agent team

suitland md

james brown - state farm agent

policy changes

claims support

billing inquiries

customer relationships

hourly pay

paid time off

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay, paid vacation and personal or sick days, valuable experience, and advancement potential within the agency.

Why this role

The posting lists paid time off, valuable experience, and advancement potential within the agency; Spanish bilingual ability is preferred.

About the employer

James Brown - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.