Customer Service Agent

Job overview

The Customer Service Agent works onsite at the ticket counter in East Boston, MA. The posting states pay of $18 per hour. The role supports Cape Air passengers and coordinates with pilots, ramp staff, and operations. The agent helps passengers complete airport and travel processes by checking in passengers and baggage, managing reservations and rebookings, making boarding announcements, and assisting passengers with special needs. The role also supports baggage claims, ticket and cash reporting, and compliance with FAA and airport security procedures.

What you'll do

• Check in passengers and baggage using the reservation system
• make reservations and rebook flights
• make boarding announcements
• assist passengers with special needs
• handle reservation calls if applicable to the station
• communicate with pilots, ramp staff, and operations by radio
• organize ticket and cash reports
• handle delayed or missing baggage and claims
• follow FAA and airport security procedures.

What we're looking for

Skills & competencies

customer service agent

full-time

east boston ma

hyannis air service

cape air

airport customer service

passenger check-in

baggage

flight reservations

rebooking

boarding announcements

$18/hr

faa procedures

Work arrangement

• Weekend coverage required

Why this role

The position may handle remote reservation calls if applicable to the station and requires schedule flexibility, including nights, weekends, and holidays.

About the employer

Hyannis Air Service Inc is hiring for this role. Industry: Nonscheduled Chartered Passenger Air Transportation. Sector: 48.