Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Jacksonville, FL, with a Monday–Friday schedule stated in the posting. The stated salary range is $32,000–$75,000 per year. The role supports clients of the Shannon Johnson Agency’s Allstate office with home, auto, renters, and commercial insurance questions. The representative helps clients understand and manage their policies, supports them through claims and billing questions, and coordinates with agents, adjusters, and underwriters to provide accurate service and identify relevant coverage options.

What you'll do

• Respond to client inquiries about insurance policies
• explain coverage, renewals, endorsements, and changes
• process policy updates, cancellations, and reinstatements
• support clients through claims
• address billing issues and payment options
• maintain customer and case records
• collaborate with agents, adjusters, and underwriters
• identify relevant coverage opportunities
• stay current on industry and regulatory changes.

What we're looking for

Skills & competencies

customer service representative

jacksonville fl

shannon johnson agency

insurance customer service

property and casualty

policy changes

claims support

billing assistance

client relations

monday–friday

$32k–$75k

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, hands-on training, Monday–Friday schedule, and career growth opportunities.

Why this role

The posting lists an active Property and Casualty license or willingness to obtain one within a specified time frame.

About the employer

Shannon Johnson Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.