Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Rockville, VA, with compensation of $60,000–$80,000 per year. Stephen’s Automotive is a family-owned repair shop focused on professional, ethical customer service and quality repairs. This advisor manages customer communication and repair workflow, helping customers understand service needs while coordinating technicians, estimates, appointments, and repair orders to support efficient shop operations.

What you'll do

• Greet customers and assess automotive concerns
• answer calls, schedule appointments, and manage communications
• write repair orders and estimates
• keep customers informed
• coordinate bay flow and repair dispatch
• assist with billing and accounts payable and receivable
• use email, point-of-sale, and customer relationship management systems.

What we're looking for

Skills & competencies

automotive service advisor

stephen's automotive

rockville va

customer service

repair estimates

repair orders

appointment scheduling

parts procurement

automotive repair

technician coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• health benefit contribution
• 401(k) retirement plan.

Why this role

Paid time off, health benefit contribution, and a 401(k) retirement plan are listed.

About the employer

Stephen's Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.