Manager, Technical Support Engineering (Bare Metal)

Job overview

The Manager, Technical Support Engineering (Bare Metal) role is onsite in Sunnyvale, CA, with a base salary range of $157,000–$210,000 per year. The role leads infrastructure support within CoreWeave’s Customer Experience organization, which supports clients running AI workloads at scale. The manager builds and leads a dedicated support team, oversees incident response and escalations, and improves operational processes to maintain reliable physical infrastructure. The role connects customer and internal engineering needs with infrastructure delivery and contributes field insights to product and operational improvements.

What you'll do

• Lead a team maintaining physical infrastructure across client environments
• build and develop a dedicated Infrastructure Support team
• oversee incident resolution and escalation management
• improve support processes to reduce downtime
• coordinate with product, infrastructure, and other teams
• manage client communications during escalations
• mentor team members
• manage scheduling, shift coverage, and team logistics in 24/7 or hybrid support models
• travel up to 30% annually.

What we're looking for

Skills & competencies

technical support engineering manager

bare metal

sunnyvale ca

coreweave

ai cloud infrastructure

data center operations

incident management

escalation management

linux

gpu infrastructure

$157k–$210k per year

travel up to 30%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance fully paid by CoreWeave
• company-paid life insurance
• supplemental life and disability insurance
• flexible spending and health savings accounts
• tuition reimbursement
• employee stock purchase program
• mental wellness and family-forming support
• paid parental leave
• childcare support
• 401(k) match
• flexible PTO
• and catered lunch at office and data center locations.

Why this role

The role includes travel up to 30% annually and supports a new Bare Metal infrastructure support team. The posting describes a 24/7 or hybrid support model for team scheduling and coverage.

About the employer

CoreWeave is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.