Call Center Associate

Job overview

The Call Center Associate role is an onsite position based in Westborough, MA. The compensation for this role is $50,000 - $70,000 per year, and the position supports the inside sales department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role exists to provide world-class customer service by engaging with homeowners interested in company products. The associate will handle incoming inquiries, identify unique home situations, and schedule appointments for sales consultants, contributing to the company's goal of delivering a superior customer experience.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Skillfully overcome objections by addressing concerns and reinforcing service value.
• Identify unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

westborough ma

customer service

inside sales

no cold calling

$50k-$70k/yr

weekend availability

onsite

renewal by andersen

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match up to 6%, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time, and Company Paid Holidays.

Why this role

No cold calling, weekly and monthly bonuses, and a clear growth and development plan with promotion opportunities.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.