Bank Customer Service Agent

Job overview

The Bank Customer Service Agent role is onsite in Dallas, TX, with compensation of $14.35–$17.35 per hour. MCI provides customer experience and business process outsourcing services, and this position supports bank customers. The role helps customers resolve banking-related service issues through calls, email, and live chat. It contributes to a reliable customer experience by identifying needs, resolving inquiries, documenting outcomes, and following client procedures for financial matters and confidential information.

What you'll do

• Handle inbound customer calls, email, and live chat
• understand and resolve customer issues
• escalate issues when needed
• work toward first-contact resolution
• use training and knowledge resources to answer questions
• maintain accurate customer records and call-resolution documentation
• follow client processes for financial inquiries
• and protect confidential and personal information.

What we're looking for

Skills & competencies

bank customer service agent

mci careers

dallas tx

$14.35–$17.35/hr

bank customer support

inbound calls

email support

live chat

customer service

call center

financial inquiries

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least three years in a call-center environment and one year in customer service; Spanish bilingual ability is described as extremely beneficial.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.