Service Desk Analyst

Job overview

The Service Desk Analyst role is hybrid in Novi, MI, with in-person support at the Novi office and remote support for other offices and remote staff. Compensation is $29.26–$35.31 per hour. The analyst joins Altarum’s IT Service Desk, supporting computing resources that help the organization advance health for underserved populations. The role keeps employee technology working across Windows and macOS environments by resolving support issues, managing devices and endpoint security, and coordinating with other IT teams. It also helps employees use Microsoft 365 and maintains support documentation and recovery information.

What you'll do

• Provide Tier 1/2 support for Windows PCs, MacBooks, mobile devices, printers, and copiers
• troubleshoot hardware, operating system, application, and connectivity issues
• deploy and manage macOS devices through Intune and Apple Business Manager
• maintain endpoint security baselines
• manage accounts and computers using Entra ID and Intune
• coordinate with Windows and Network teams
• train users on Microsoft 365
• maintain knowledge articles and procedures
• respond to off-hours emergency issues on call.

What we're looking for

Skills & competencies

service desk analyst

it support

tier 1/2 support

windows

macos

intune

entra id

apple business manager

novi mi

altarum

$29.26–$35.31/hr

on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and optical plans
• paid time off
• company holidays and floating holidays
• tuition assistance
• 401(k) employer contribution and gainsharing opportunity
• life, AD&D, and disability coverage
• flexible work environment.

Why this role

Must be willing to obtain Apple Certified Support Professional certification within six months of start date; supports both Windows and macOS.

About the employer

Altarum is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.