Customer Relationship Management Specialist, PRAVANA & Zotos Professional

Job overview

The Customer Relationship Management Specialist role is listed for the United States, but no specific worksite city or state or remote arrangement is provided. The annual salary range is $80,000 to $100,000. The role supports Henkel's Consumer Brands business unit and the PRAVANA and Zotos Professional brands. The role exists to execute brand email, social forum, and customer retention programs. It strengthens relationships with professional stylists and consumers, supports acquisition and retention, and improves engagement through coordinated communications and campaign insights.

What you'll do

• Develop CRM content, messaging, and campaign calendars
• coordinate communications across email, blogs, and the PRAVANA Facebook Forum
• partner with Brand Marketing, Digital, Education, Creative, and Sales
• write and optimize customer-facing communications
• monitor campaign performance
• support customer journeys, automated flows, and loyalty initiatives
• incorporate stylist feedback
• assist with database management and list hygiene.

What we're looking for

Skills & competencies

crm specialist

henkel

pravana

zotos professional

consumer brands

marketing

email campaigns

customer retention

professional stylists

facebook forum

annual salary $80,000-$100,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision and wellbeing coverage
• paid time off
• flexible and hybrid work policies depending on role
• 401(k) matching
• parental leave
• tuition reimbursement
• and career development opportunities.

Why this role

Requires an active hairstylist license and extensive colorist experience; supports professional beauty brands and stylist communities.

About the employer

Henkel is hiring for this role. Industry: Toilet Preparation Manufacturing. Sector: 32.