Americas Desktop Support Manager

Job overview

The Americas Desktop Support Manager role is onsite in North Reading, MA; the posting states a base salary range of $104,700–$167,500 per year. The role leads desktop, end-user, and audiovisual/conference-room support across U.S. and Costa Rica sites, partnering with global support peers. The manager oversees regional service delivery and team performance, building consistent support standards and cross-site coverage. The role helps provide employees with reliable, secure device and workplace technology support while improving service quality and operational efficiency.

What you'll do

• Lead, coach, and mentor the Americas support team
• establish goals, development plans, schedules, and cross-site backup
• develop common operating practices for incidents, requests, onboarding, escalation, knowledge management, and device configurations
• monitor service levels, customer satisfaction, and operational KPIs
• manage device lifecycle and asset records
• collaborate with facilities, vendors, infrastructure, network, information security, and service desk teams
• improve support through ITSM data, feedback, AI adoption, and automation. The description states approximately 15–25% travel and occasional early, late, or after-hours support.

What we're looking for

Skills & competencies

americas desktop support manager

desktop support

end-user support

it service management

microsoft 365

device lifecycle

conference-room support

north reading ma

teradyne

$104,700–$167,500/year

travel 15–25%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation and holidays, tuition assistance, and discretionary bonus eligibility.

Why this role

Leads regional desktop and end-user support across U.S. and Costa Rica sites, including executive and conference-room support.

About the employer

Teradyne is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.