Service Writer

Job overview

The Service Writer role is onsite in Houston, TX. Compensation is not specified. Southern Tire Mart is described as a family-owned company and a leading commercial tire dealer and truck retreader. The service writer manages customer communication and service documentation from intake through payment. The role supports efficient repair scheduling and customer understanding of costs, timelines, and service needs.

What you'll do

• Greet customers
• explain services, promotions, and inspections
• create and manage service tickets
• coordinate repair schedules with technicians and provide status updates
• communicate costs, timelines, and additional work
• process payments and paperwork
• maintain accurate service records and a welcoming front counter.

What we're looking for

Skills & competencies

service writer

houston tx

southern tire mart at pilot

full-time

customer service

service tickets

repair scheduling

commercial tires

automotive service

pos systems

evenings

weekends and holidays

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• health, dental, vision, and life insurance
• paid time off
• paid on-the-job training
• career growth opportunities.

Why this role

Requires a high school diploma or GED and availability for flexible hours, including evenings, weekends, and holidays; overtime may be required. Previous sales, service writing, or customer service experience is preferred.

About the employer

Southern Tire Mart at Pilot LLC is hiring for this role. Industry: Tire Dealers. Sector: 44.