Desktop Support Technician

Job overview

The Desktop Support Technician role is full-time and in-house in Boston, MA, supporting the IT Manager and users across six office locations. The posting states a salary of $55,000 per year. Ci Design is an architecture and design firm, and the role supports its users and IT operations. The technician troubleshoots software and hardware issues, manages support tickets, and assists with device and application deployments. The work helps maintain reliable technology and responsive service for employees across the firm’s offices.

What you'll do

• Troubleshoot user problems and respond to inquiries
• create, update, and track tickets
• reset passwords
• install basic software
• troubleshoot hardware and connectivity
• support service desk operations
• participate in hardware refreshes, operating system upgrades, and application or tool rollouts.

What we're looking for

Skills & competencies

desktop support technician

it help desk

hardware troubleshooting

software support

ticket management

service desk

boston ma

ci design

six office locations

$55,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) matching
• commuter benefits
• paid time off
• paid company holidays
• opportunity to work on diverse projects
• supportive and collaborative work environment.

Why this role

The posting says after-hours and weekend work may be necessary when required.

About the employer

Ci Design, Inc. is hiring for this role. Industry: Architectural Services. Sector: 54.