Service Advisor, Second Shift

Job overview

The Service Advisor, Second Shift works onsite in North Little Rock, AR; compensation is not specified. The role provides administrative and customer support to Dobbs Peterbilt’s Service Department. The position coordinates repair requests from intake through completion, helping customers understand service needs, estimates, timing, and payment while keeping repair orders and shop communication organized.

What you'll do

• Collect customer concerns and expectations
• inspect vehicles and verify information
• perform on-the-spot diagnostics and review service history
• recommend service
• document repair requests and obtain signatures
• coordinate promised times with the foreman
• establish payment methods
• create repair orders
• monitor repair progress
• communicate estimate or timing changes and obtain authorization for additional work.

What we're looking for

Skills & competencies

service advisor

second shift

dobbs peterbilt

north little rock ar

commercial trucks

customer service

repair orders

vehicle diagnostics

service department

truck dealership

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, long-term disability, life insurance, 401(k), paid vacation, and sick leave.

About the employer

Dobbs Peterbilt is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.