Service Advisor — Automotive

Job overview

The Service Advisor — Automotive role is onsite in Willoughby Hills, OH. Compensation is not specified. Serpentini Auto Group serves the Greater Cleveland region and describes customer service as central to its goal of making car ownership easy and enjoyable. The advisor works with customers to identify vehicle repair and service needs, keeps them informed about progress, and coordinates technicians, parts, and completion timelines. The role also supports customer satisfaction, quality control, and service department profitability.

What you'll do

• Meet with customers to determine vehicle repair and service needs
• build customer relationships
• update customers on vehicle progress
• maximize sales and execute retail promotions
• oversee technician time management, parts ordering, and job completion
• participate in quality control
• help develop and document standard operating procedures.

What we're looking for

Skills & competencies

service advisor

automotive service

customer relations

vehicle repair

quality control

willoughby hills oh

serpentini chevrolet

health insurance

401(k)

paid time off

employee discounts

driver’s license

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• paid time off
• advancement opportunities
• employee discounts.

Why this role

Health, dental, and vision insurance; 401(k); paid time off; advancement opportunities; employee discounts. Automotive service advisor experience and a valid driver’s license are required.

About the employer

Serpentini Chevrolet Of Willoughby Hills is hiring for this role. Industry: New Car Dealers. Sector: 44.