Customer Service Specialist – Utilities Assistance Program

Job overview

The Customer Service Specialist – Utilities Assistance Program role is onsite in Lock Haven, PA. The stated pay rate is $18.09, and the schedule is 20 hours per week with flexible arrangements across four or five days and a flexible start time within regular office hours. The role supports STEP, Inc.’s Utilities Assistance Program, helping people access utility assistance and community resources. The specialist guides customers through program information, applications, eligibility screening, enrollment, and referrals. Accurate records and responsive service help individuals and families navigate assistance programs and essential household support.

What you'll do

• Welcome customers and visitors
• answer phones and inquiries
• connect people with resources
• assist with applications, eligibility screenings, and enrollment
• gather, verify, and enter customer information
• explain utility assistance programs and community services
• maintain confidential records
• process referrals, recertifications, and program documentation
• collaborate with team members.

What we're looking for

Skills & competencies

customer service specialist

utilities assistance program

customer support

utility assistance

applications

eligibility screening

program enrollment

community resources

data entry

lock haven pa

step inc.

$18.09

Work arrangement

• Weekend coverage required

Why this role

The posting specifies a flexible 20-hour weekly schedule and requires a high school diploma or GED plus at least one year of office or administrative experience.

About the employer

STEP, Inc. is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.