Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Tulsa, OK. Compensation is not specified. The representative reports to the Customer Service Manager and works with all departments and external customers to support order management and customer service. The role helps ensure accurate order processing and timely fulfillment by coordinating across departments, responding to customer inquiries, managing order changes and returns, and resolving quality-related issues.

What you'll do

• Enter customer orders
• coordinate fulfillment
• monitor order status and update customers
• facilitate purchase-order drawing approvals
• set up stock codes
• maintain post-order records
• respond to inquiries
• process expedited requests
• notify customers of delays and alternatives
• support schedule changes
• maintain customer files
• process credit cards
• manage returns and credit notes
• and help resolve quality issues.

What we're looking for

Skills & competencies

customer service representative

order management

order entry

customer inquiries

order fulfillment

returns and rmas

tulsa ok

miratech corporation

crm software

technical drawings

customer support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance, annual bonus program, annual wellness credit, flexible spending account, 401(k) match up to 5%, life and disability insurance, paid sick leave, and PTO.

Why this role

Experience in customer service or a related field is preferred; manufacturing, industrial power, or OEM experience is listed as a way to stand out.

About the employer

MIRATECH Corporation is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.