Customer Service Representative and Dispatcher

Job overview

The Customer Service Representative and Dispatcher role is onsite in New York, NY, with stated pay of $18–$20 per hour. PAC Plumbing, Heating, & A/C describes a supportive workplace serving customers in the plumbing and HVAC industry. The representative answers incoming calls, prioritizes service requests, dispatches technicians, and keeps customers informed. The role coordinates customer needs with field technicians to support accurate, timely service and a positive customer experience.

What you'll do

• Answer incoming calls
• conduct follow-up calls
• prioritize service calls
• relay accurate information to technicians
• manage technicians’ whereabouts and needs
• record service-call results and prepare summaries
• resolve customer issues
• update customers on technician progress
• participate in training.

What we're looking for

Skills & competencies

customer service representative

dispatcher

new york ny

pac plumbing heating & a/c

full-time

plumbing

hvac

incoming calls

technician dispatch

customer updates

7:30 a.m.–5:30 p.m.

$18–$20/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), paid birthday off, paid wellness days, holiday and vacation pay, paid training, incentive programs, and profit sharing.

Why this role

Hours are 7:30 a.m.–5:30 p.m. High school diploma or GED required; HVAC experience is a plus but not required.

About the employer

PAC Plumbing, Heating, & A/C is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.