Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative works in-office in Pembroke Pines, FL; the listing location is Hollywood, FL. Compensation is not specified, though the posting states base salary plus bonus. The role is with Kay Riordan’s State Farm agency team, an independent contractor agent office. The representative supports customer relationships and agency growth through prompt service and needs-based conversations. The role responds to policy and billing questions, helps customers understand insurance options, and follows up to maintain a positive customer experience.

What you'll do

• Establish and follow up on customer relationships
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to educate customers about insurance options
• provide timely activity reports
• remain current on product changes, licensing, technical developments, and continuing education.

What we're looking for

Skills & competencies

licensed insurance customer service

pembroke pines fl

hollywood fl

kay riordan state farm agency

full-time

in-office

property and casualty license

life and health license

customer service

policy support

base salary plus bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• health, dental, and vision insurance after a 90-day probationary period
• retirement plan after two years
• advancement opportunities.

Why this role

An active Property and Casualty license is required, and the posting says candidates must be able to obtain Life and Health licenses before starting. Bilingual ability is a plus but not required.

About the employer

Kay Riordan - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.