Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Sterling Heights, MI. Compensation is $40,000–$100,000 per year. The position supports customers contacting Adnan Jilani Insurance Agency. The representative helps clients navigate insurance services by responding to inquiries, assisting with quotes and policy updates, and maintaining accurate interaction records. The work supports positive customer experiences and coordinated service across the agency.

What you'll do

• Answer customer questions by phone, email, and in person
• assist with new quotes, policy updates, payments, and other services
• schedule appointments
• maintain client interaction records
• review audits and/or policies
• and collaborate with colleagues. A P&C license is required or the candidate must be willing to obtain one.

What we're looking for

Skills & competencies

customer service

insurance

client support

policy updates

insurance quotes

payments

appointment scheduling

full-time

sterling heights mi

adnan jilani insurance agency

p&c license

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance bonus, paid time off, signing bonus, training and development.

Why this role

P&C license or willingness to obtain one; high school diploma or GED required, with a bachelor's degree preferred.

About the employer

Adnan Jilani Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.