Security Operations Center Operator | Alarm Monitoring & Dispatch

Job overview

The Security Operations Center Operator is a full-time, onsite role based in San Jose, CA. Compensation is not specified. This role supports the Securitas global security team in safeguarding client assets and personnel. The role exists to monitor security systems, investigate alarms, and coordinate incident responses. It contributes to the team's goals by maintaining situational awareness, managing communications, and ensuring the safety of company employees through proactive risk detection.

What you'll do

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.

What we're looking for

Skills & competencies

full-time

day shift

san jose ca

securitas

security

alarm monitoring

incident response

cctv

access control

customer service

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, Employer-provided medical and dental coverage, Company-paid life insurance, Voluntary life and disability insurance, Employee assistance plan, Securitas Saves discount program, Paid holidays, Paid time away from work

Why this role

Experience with Lenel Alarm Monitoring System and GENETC Security Monitoring system preferred.

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.