Retail Computer Technician

Job overview

The Retail Computer Technician is an onsite role based in Pflugerville, TX. Compensation ranges from $18 to $35 per year, including productivity incentives, supporting the retail service team at Micro Center. This role exists to provide expert technical support, diagnose and repair electronic devices, and deliver exceptional customer service to ensure long-term customer relationships.

What you'll do

• Provide in-person consultations and troubleshooting to customers at the service counter
• recommend various service solutions including data backups, anti-virus, extended warranties, and support subscriptions
• identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices
• assemble custom computers
• understand and utilize technical manuals and support resources
• maintain a cash till and handle customer transactions
• provide timely, complete, and accurate information directly to customers
• ensure that customer service standards are met.

What we're looking for

Skills & competencies

full-time

day shift

pflugerville tx

retail stores

micro center

computer repair

technical support

customer service

hardware diagnostics

software troubleshooting

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental & Vision Coverage, Competitive Employee Discount, Friends & Family Discount Program, Tuition Reimbursement, Education Savings Opportunities, Paid Time Off, 401(k) Retirement Plan with Company Match, Industry-Leading Vendor and Company Training, Clear Career Growth and Advancement Opportunities

About the employer

Micro Center is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.