Crisis Services Coordinator — Adult Behavioral Health

Job overview

The Crisis Services Coordinator works onsite in Wilmington, NC. The schedule is Sunday–Thursday, 10 a.m.–6:30 p.m., or Sunday–Wednesday, 9 a.m.–7 p.m. Compensation is not specified; the posting describes a competitive salary based on experience. The role supports Coastal Horizons Center’s Outpatient Services and Behavioral Health Urgent Care programs. The coordinator manages operational patient flow from referral and arrival through service routing, evaluation, stabilization, referral, transfer, or discharge. By maintaining real-time awareness of capacity, wait times, pending actions, and handoffs, the role helps connect adults with appropriate services while routing clinical decisions to credentialed staff.

What you'll do

• Maintain a real-time patient-flow system
• receive handoffs and connect individuals with appropriate teams
• coordinate service sequence based on clinical priorities
• monitor wait times, capacity, staffing, and workflow
• identify and escalate delays
• coordinate movement among registration, screening, nursing, assessment, provider evaluation, peer support, treatment, referral, and disposition
• communicate with individuals, families, referral sources, and care partners
• route clinical concerns to appropriate licensed staff.

What we're looking for

Skills & competencies

crisis services coordinator

adult behavioral health

crisis intervention

patient flow

behavioral health urgent care

outpatient services

wilmington nc

sunday–thursday schedule

sunday–wednesday schedule

master’s degree required

clinical licensure required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• educational loan repayment programs
• career growth
• retirement savings plan/401(k)
• paid time off, rollover hours, and 14 paid holidays
• employee engagement activities, resource groups, and diversity events.

Why this role

The position coordinates workflow but does not replace clinical screening, assessment, provider evaluation, or clinical decision-making by credentialed team members.

About the employer

Coastal Horizons Center is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.