Support Specialist, AI Platform

Job overview

The Support Specialist role is hybrid in Denver, CO, with at least 51% of working time in the Denver office and the first 60 days fully in-office. Compensation is $70,000–$80,000 base salary. Zocks provides an AI assistant that helps financial advisors automate operational work and serve clients. As part of the Solutions Delivery team, the specialist troubleshoots user issues, helps customers adopt platform features, and relays user insights to product and engineering teams to improve the product and user experience.

What you'll do

• Troubleshoot platform issues by video, phone, chat, and email
• identify opportunities to teach users about features
• share user insights and friction points with product and engineering
• communicate clearly and empathetically
• investigate root causes and document troubleshooting steps.

What we're looking for

Skills & competencies

support specialist

ai platform

hybrid

denver co

zocks

$70k–$80k

technical troubleshooting

customer support

financial advisors

product adoption

root cause analysis

api integrations

equity

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical premium fully covered for employees
• dental and vision coverage
• FSA match up to $500 per year
• unlimited PTO
• paid sick time
• 11 paid holidays
• paid parental leave
• 401(k)
• equity grant
• and company-provided laptop.

Why this role

The posting lists Monday–Friday shifts of 7 a.m.–4 p.m. MT or 9 a.m.–6 p.m. MT, and equity is included as part of the compensation offering.

About the employer

Zocks is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.