Bilingual Medical Call Center Representative

Job overview

The Bilingual Medical Call Center Representative role is onsite in Stickney, IL, and pays $19–$21 per hour. The position supports Chicago Eye Consultants’ multi-specialty ophthalmology practice and its patient-focused care.

What you'll do

• Handle inbound and outbound calls
• respond to patient inquiries and concerns and provide guidance
• maintain knowledge of services and policies
• document interactions in the CRM
• follow call center protocols
• collaborate with colleagues
• and participate in training to maintain product and industry knowledge.

What we're looking for

Skills & competencies

bilingual spanish

medical call center

patient support

inbound calls

outbound calls

crm documentation

ophthalmology

stickney il

chicago eye consultants

full-time

$19–$21/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and optical coverage, 401(k), short- and long-term disability, company-paid life insurance, paid holidays, generous PTO, paid parking where applicable, and career ladder opportunities.

Why this role

Spanish bilingual ability is required. Customer service or call center experience is preferred but not required. Benefits for full-time team members include medical, dental and optical coverage, 401(k), disability coverage, company-paid life insurance, paid holidays, paid time off, paid parking where applicable, and career ladder opportunities.

About the employer

Chicago Eye Consultants is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.