Order Management Customer Service Representative

Job overview

The Order Management Customer Service Representative role is onsite in Cookeville, TN; compensation is described as $20+ depending on experience. The role works closely with the sales team to support order processing and customer service. The representative manages orders from receipt through shipment, responds to customer questions, and coordinates order details and shipping updates. The work helps ensure accurate processing, timely shipments, and follow-through across customer, sales, and operations needs.

What you'll do

• Enter and follow up on orders in Oracle
• provide customer service by phone, email, and live chat
• respond to customer queries
• manage orders from receipt through shipment
• track shipping dates, deadlines, and shipment information
• coordinate with the sales team
• use multiple computer applications.

What we're looking for

Skills & competencies

order management csr

cookeville tn

wise staffing group

full-time

order entry

customer service

order tracking

oracle

shipping coordination

sales team

excel

$20+/hr

Work arrangement

• Weekend coverage required

Why this role

Posting states pay of $20+ depending on experience; high school diploma or equivalent and two years of customer-service or related experience are required.

About the employer

Wise Staffing Group is hiring for this role. Industry: Temporary Help Services. Sector: 56.