Customer Success Manager

Job overview

The Customer Success Manager role is hybrid in Lenexa, KS, with up to one day per week permitted remotely under the telecommuting policy. Compensation is not specified. BASYS provides payment technology and integration solutions to businesses in the United States and Canada. The manager strengthens merchant relationships to support retention, profitability, and customer experience. The role consults on transaction processing, coordinates issue resolution, monitors risk, and educates merchants while working with internal teams and business partners.

What you'll do

• Manage merchant relationships
• advise merchants on transaction processing options and associated costs and risks
• coordinate support with internal teams
• communicate issue status and expected resolution
• investigate matters with business and banking partners
• monitor and mitigate risk
• conduct scheduled retention calls
• document calls and email correspondence
• support merchant education, PCI remediation, and reapplications.

What we're looking for

Skills & competencies

customer success manager

lenexa ks

hybrid schedule

payment processing

merchant relationships

customer retention

risk monitoring

pci compliance

transaction processing

client education

crm

bilingual pay differential

Work arrangement

• Weekend coverage required

Why this role

The role is eligible for a hybrid schedule with up to one remote workday per week. A bilingual pay differential is available for eligible languages. A bachelor's degree is preferred and three years of financial institution or customer service experience is required.

About the employer

BASYS Processing is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.