Lyft Business Customer Success Associate

Job overview

The Lyft Business Customer Success Associate role is hybrid in New York, NY, with office attendance three days per week on Mondays, Wednesdays, and Thursdays and flexibility to work anywhere for up to four weeks per year. The expected base pay is $28.85–$36.06 per hour. Lyft Business provides transportation programs for organizations and their employees, customers, students, and patients. The associate helps enterprise customers launch and maintain transportation programs, serving as a product and implementation resource. By resolving issues, monitoring program use, and coordinating with sales, product, and support teams, the role helps customers get value from Lyft Business offerings.

What you'll do

• Serve as the primary contact for transportation partners on product functionality, billing, and customer service issues
• launch and implement transportation programs with account executives and managers
• triage issues and coordinate timely resolution
• understand customer transportation objectives and relevant products
• conduct product demonstrations during onboarding
• monitor program usage and recommend optimization
• troubleshoot product issues and relay product feedback to product, support, and sales teams.

What we're looking for

Skills & competencies

customer success associate

lyft business

lyft

new york ny

hybrid

full-time

customer success

transportation programs

client onboarding

product demonstrations

issue resolution

enterprise customers

$28.85-$36.06 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision options
• mental health, family-building, child care and pet benefits
• 401(k) match
• paid time off or discretionary PTO depending on employee classification
• 18 weeks paid parental leave
• subsidized commuter benefits
• monthly Lyft credits and Lyft Pink membership.

Why this role

Requires a BA/BS or equivalent and at least 1–2 years of customer success experience; technology or transportation experience is preferred. The role supports corporate travel, commuting, events, recruiting, and other transportation use cases.

About the employer

Lyft is hiring for this role. Industry: Taxi and Ridesharing Services. Sector: 48.