Manager, Service Desk
Compensation
$118k – $179k /yr
Employment type
Full-time
Work setting
On-site
Location
Dayton, OH
Schedule
Day shift
Posted
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Job overview
The Manager, Service Desk is an onsite role based in Dayton, OH. Compensation is $117,500 - $179,250 per year, and this role supports the IT team at AeroVironment. This role exists to oversee daily Service Desk operations and frontline staff, ensuring timely and high-quality technical assistance. The manager contributes to company goals by enforcing SLAs, optimizing ticketing workflows, and coaching staff to achieve consistent service levels.
What you'll do
- Manages Service Desk operations, enforces SLAs, analyzes incident trends, conducts performance evaluations, manages budgets, and provides hands-on technical support.
What we're looking for
- Skills & competencies
- full-timeday shiftdayton ohit managerservice desktechnical supportitilslaleadershipoperations
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown
Why this role
Opportunity to work with a premier autonomous systems company in the U.S.
About the employer
AeroVironment is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1244.00
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Listing ID: 900e8723-6fb7-4afa-b200-4bc1c87d52a5