Guest Experience Specialist

Job overview

The Guest Experience Specialist is an onsite role based in Cleveland, OH. Compensation is not specified for this position, which supports the private aviation terminal operations. This role serves as the primary point of contact for guests and flight crews, delivering high-end hospitality services. It exists to ensure a smooth, comfortable, and memorable experience for travelers by coordinating logistics, managing transactions, and maintaining facility standards.

What you'll do

• Greet guests and crews upon arrival.
• Coordinate concierge services including transportation and catering.
• Process fuel transactions and guest purchases.
• Monitor flight arrivals and departures.
• Maintain cleanliness and amenities in guest areas.

What we're looking for

Skills & competencies

full-time

day shift

cleveland oh

guest experience specialist

hospitality

aviation

concierge

customer service

onsite

private aviation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, tuition reimbursement.

Why this role

Requires 1+ year of customer experience in retail or hospitality and ability to work varied schedules.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.