Resident Services Team Lead

Job overview

The Resident Services Team Lead role is onsite in San Francisco, CA. Compensation is not specified. The position provides hands-on support and case management to formerly homeless individuals and families. The role leads day-to-day operations of an onsite Resident Services office while carrying a caseload. It supports housing retention and resident stability through case management, crisis intervention, referrals, and community-building within Housing First and Harm Reduction frameworks.

What you'll do

• Manage a caseload of up to 25 residents
• conduct assessments and develop service plans
• complete follow-up and referrals
• provide crisis intervention, conflict resolution, and de-escalation
• accompany clients to appointments
• coordinate with Resident Services Counselors and other departments
• support housing retention and community activities
• assist the Resident Services Manager with administrative work and initiatives.

What we're looking for

Skills & competencies

resident services team lead

case management

housing retention

supportive housing

housing first

harm reduction

crisis intervention

san francisco ca

agility recruiting

resident services office

community building

social services

Work arrangement

• Weekend coverage required

Why this role

Bachelor’s degree in social work, psychology, or related behavioral science; at least two years working with vulnerable populations and one year of case management and crisis intervention experience.

About the employer

Agility Recruiting is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.