Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Fredericksburg, VA, with a stated salary of $45,000–$55,000 per year. Buster Nelson’s agency describes a close-knit, family-style team and community involvement. The representative supports agency growth by answering customer questions, assisting with policy changes, processing claims, and maintaining accurate records. The role contributes to customer experience by coordinating with agency colleagues and anticipating customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

fredericksburg va

buster nelson state farm agent

insurance policies

policy changes

claims processing

customer follow-up

customer records

$45k–$55k/year

health insurance

paid time off

simple ira

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, hiring and performance bonuses, health insurance, paid time off, training and development, flexible schedule, and advancement opportunities.

Why this role

The agency describes holidays and birthdays off, flexible work options, team activities, and ongoing training and development.

About the employer

Buster Nelson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.