Customer Care Representative

Job overview

The Customer Care Representative is an onsite, full-time role in Rutland, VT, with a hiring range of $20–$21 per hour plus incentive pay. The role supports Casella Waste Systems customers and its customer care team. The representative handles customer inquiries and requests, researches issues, and provides accurate, courteous responses. By resolving concerns and identifying relevant service options, the role supports customer relationships and call center service goals.

What you'll do

• Answer or place customer calls
• address needs and concerns
• explain possible solutions
• listen actively and clarify information
• help de-escalate situations
• use job-specific software and tools
• work toward call center metrics
• recommend products or services that fit customer needs
• participate in training and learning opportunities.

What we're looking for

Skills & competencies

customer care representative

casella waste systems

rutland vt

full-time

$20–$21/hr

incentive pay

customer service

inbound calls

call center

customer relations

crm software

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Incentive pay
• career paths and advancement opportunities
• training and learning opportunities
• 401(k)
• medical benefits
• continuing education is preferred for some career development.

Why this role

The posting describes career paths at Level I, Level II, and Senior Level, with responsibilities and experience expectations varying by level.

About the employer

Casella Waste Systems, Inc. is hiring for this role. Industry: Other Nonhazardous Waste Treatment and Disposal. Sector: 56.